Privacy Policy

1. Introduction

Welcome to egg33. We operate an online gaming platform accessible to adults aged 21 and above in Bangladesh, offering live casino games, cricket betting, slots, and crash games. egg33 (referred to in this document as "we", "us" or "our") is committed to safeguarding the privacy of every user who registers or interacts with our platform. This Privacy Policy explains in clear and transparent terms what personal data we collect, why we collect it, how it is used, and the rights available to you under this policy.

By creating an account or continuing to use egg33, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform. We encourage all users across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar and the rest of Bangladesh to read this document in full.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an egg33 account or interact with our support team, you may provide the following personal information:

• Full name and date of birth (for age verification — 21+ requirement)
• Email address and mobile phone number
• Residential address within Bangladesh
• Payment details such as bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals
• National ID or other government-issued identity documents where required for account verification (KYC)

2.2 Information We Collect Automatically

When you access egg33 through a browser or mobile device, we automatically collect certain technical data necessary to operate and improve the platform:

• IP address, browser type, and device identifiers
• Pages visited, session duration, click-through paths, and game activity logs
• Cookie data and similar tracking technologies (see Section 7 for details)

3. How We Use Your Information

egg33 processes your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose beyond what is necessary to provide, maintain, and improve our gaming services. Specifically, your information is used to:

• Create and manage your egg33 account, including age and identity verification
• Process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, etc.)
• Provide personalised game recommendations and relevant promotional content
• Detect fraud, prevent money laundering, and maintain platform integrity and security
• Respond to your queries, complaints, and support requests

4. Legal Basis for Processing

We process your personal data on the following legal grounds: (a) Contractual necessity — processing is required to fulfil our obligations under the Terms and Conditions you accepted when creating your egg33 account; (b) Legitimate interests — to detect and prevent fraud, improve platform performance, and safeguard the security of our users; (c) Legal compliance — where we are required by applicable law or regulation to collect and retain certain data, such as KYC records for anti-money-laundering purposes; and (d) Consent — where you have explicitly opted in to receive marketing communications from egg33.

We will never process your data in a manner that is incompatible with the purpose for which it was originally collected without first seeking your fresh consent.

5. Data Sharing and Disclosure

5.1 Service Providers

egg33 may share your personal data with trusted third-party service providers who assist us in operating the platform — for example, payment processors (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, Spribe), customer support tools, and fraud detection partners. All such third parties are contractually obligated to handle your data securely, use it only for the specified purpose, and adhere to data protection standards no less rigorous than our own.

5.2 Legal Obligations

We may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts if we are compelled by lawful order, judicial process, or other binding legal obligation. In such cases, we will disclose only the minimum information necessary and will notify you of the disclosure where permitted by law.

5.3 No Sale of Data

egg33 does not sell, rent, or trade your personal information to any third party for marketing, advertising, or commercial purposes. Your trust is the foundation of our platform, and selling user data is strictly and permanently prohibited within our organization.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by law. Our standard data retention periods are as follows:

• Active account data: retained for the lifetime of your account plus 12 months after closure
• Transaction and payment records: retained for a minimum of 5 years for anti-money-laundering compliance
• KYC and identity verification documents: retained for 5 years following account closure
• Support correspondence: retained for 2 years unless linked to an ongoing dispute or legal matter

7. Cookies and Tracking Technologies

egg33 uses cookies and similar technologies to improve your browsing experience, maintain session state, and analyse platform usage. The categories of cookies we use include:

• Essential cookies: required for core functionality such as user authentication and session security — these cannot be disabled
• Performance cookies: collect anonymised data about how visitors use the site to help us identify and fix technical issues
• Functional cookies: remember your language preference, game settings, and other personalisation choices
• Analytics cookies: used to understand aggregate usage patterns and improve overall platform design and content
• You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the egg33 platform.

8. Data Security

egg33 employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, access controls and role-based permissions for internal systems, regular security assessments, and secure data storage practices. We also maintain an incident response plan to act swiftly in the event of any data security breach.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please contact our support team immediately if you suspect any unauthorised access to your egg33 account.

9. Your Rights as a User

egg33 respects your right to control your own personal data. You may exercise any of the following rights at any time by contacting us at [email protected]:

• Right of access: request a copy of the personal data we hold about you
• Right of rectification: ask us to correct inaccurate or incomplete data
• Right of erasure: request deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing: ask us to pause processing of your data in specific circumstances, such as while a dispute is being resolved

10. Children and Minors

egg33 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we discover that personal data belonging to a minor has been submitted to our platform, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe your child has registered or submitted personal information to egg33, please contact us immediately at [email protected] so that we may take prompt corrective action.

11. Changes to This Privacy Policy

egg33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of egg33 after the effective date of any revision constitutes your acceptance ofthe revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way egg33 handles your personal data, please contact our dedicated privacy support team. We are available 9 AM to 12 AM Bangladesh Standard Time (BST, UTC+6), seven days a week. Email us at [email protected] — please note this is a plain-text address and not a clickable link. We aim to respond to all privacy-related enquiries within 3 business days.

13. Responsible Gaming and Privacy

egg33 takes responsible gaming seriously. As part of our commitment to player wellbeing, we may use your account activity data to identify patterns of problematic gaming behaviour and, where appropriate, take protective measures such as account-level spending alerts or temporary restrictions. This processing is carried out in your best interest and forms part of our duty of care to all players. For more information on our responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page. All adults aged 21 and above are welcome; please play within your means and seek help if you feel gambling is becoming a problem.